Articles Archives - The CTO Club https://thectoclub.com/topics/ Build SaaS teams and systems that scale. Mon, 18 Nov 2024 16:38:49 +0000 en-US hourly 1 https://wordpress.org/?v=6.7 https://thectoclub.com/wp-content/uploads/sites/13/2023/12/cto-logo-symbol-400x400_negative.svg Articles Archives - The CTO Club https://thectoclub.com/topics/ 32 32 229772287 Shift-Left Testing Benefits: Reduce Costs and Boost Collaboration https://thectoclub.com/topics/shift-left-testing-benefits-reduce-costs-and-boost-collaboration/ https://thectoclub.com/topics/shift-left-testing-benefits-reduce-costs-and-boost-collaboration/#respond Thu, 14 Nov 2024 20:24:10 +0000 https://thectoclub.com/?p=16521 Shift-Left Testing is a proactive approach that brings testing activities into the early stages of the software development lifecycle, enhancing defect detection and minimizing costly rework. With support from AI-powered tools, Shift-Left Testing aligns with Agile and DevOps practices, improving software quality and accelerating time-to-market.

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]]> https://thectoclub.com/topics/shift-left-testing-benefits-reduce-costs-and-boost-collaboration/feed/ 0 16521 Ticket Escalation Process: Steps, Best Practices, and Key Tips https://thectoclub.com/topics/ticket-escalation-process-guide/ https://thectoclub.com/topics/ticket-escalation-process-guide/#respond Mon, 28 Oct 2024 18:14:12 +0000 https://thectoclub.com/?p=16089 A solid ticket escalation process is crucial for maintaining efficient IT support. This guide provides key steps, best practices, and tools to help you manage escalations effectively, improve response times, and keep your customers happy.

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]]> https://thectoclub.com/topics/ticket-escalation-process-guide/feed/ 0 16089 Multilingual Help Desk: Tools and Tips for Implementation https://thectoclub.com/news/multilingual-help-desk/ https://thectoclub.com/news/multilingual-help-desk/#respond Thu, 24 Oct 2024 17:03:34 +0000 https://thectoclub.com/?p=15981 A multilingual help desk ensures that your company can effectively support a global customer base by providing culturally sensitive and personalized assistance in multiple languages. Discover essential components for building a multilingual support system.

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]]> https://thectoclub.com/news/multilingual-help-desk/feed/ 0 15981 4 Core Pillars for Complete Network Visibility https://thectoclub.com/news/4-core-pillars-for-network-visibility/ https://thectoclub.com/news/4-core-pillars-for-network-visibility/#respond Tue, 22 Oct 2024 16:02:57 +0000 https://thectoclub.com/?p=16020 Discover four core pillars—discovery and mapping, asset management, performance monitoring, and application visibility—that help network administrators maintain a secure and resilient infrastructure.

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]]> https://thectoclub.com/news/4-core-pillars-for-network-visibility/feed/ 0 16020 Call Center vs Help Desk: Overview, Functions, and Key Differences https://thectoclub.com/topics/call-center-vs-help-desk/ https://thectoclub.com/topics/call-center-vs-help-desk/#respond Mon, 21 Oct 2024 13:52:27 +0000 https://thectoclub.com/?p=15915 Call centers and help desks provide different types of support, with call centers focusing on high-volume customer inquiries and help desks specializing in technical problem-solving. Find out how they help businesses make informed decisions.

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]]> https://thectoclub.com/topics/call-center-vs-help-desk/feed/ 0 15915 Modernize Your Business’s Approach to Endpoint Management With These 3 Tips https://thectoclub.com/topics/endpoint-testing-to-modernize-business-cto-interview-todd-kokoszka/ https://thectoclub.com/topics/endpoint-testing-to-modernize-business-cto-interview-todd-kokoszka/#respond Thu, 17 Oct 2024 20:19:41 +0000 https://thectoclub.com/?p=15920 Endpoint management has evolved beyond basic tracking and monitoring, offering new features and flexibility to meet today’s IT needs. CTO Todd Kokoszka highlights key considerations for selecting endpoint management tools.

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]]> https://thectoclub.com/topics/endpoint-testing-to-modernize-business-cto-interview-todd-kokoszka/feed/ 0 15920 Want to Modernize Your Apps? Start With Your Software Delivery Processes https://thectoclub.com/topics/app-modernization/ https://thectoclub.com/topics/app-modernization/#respond Tue, 15 Oct 2024 15:20:00 +0000 https://thectoclub.com/?p=15906 Many businesses approach application modernization through technology updates, but this strategy can quickly become outdated. Focus on modernizing development and deployment processes for long-term innovation, scalability, and competitive advantage.

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]]> https://thectoclub.com/topics/app-modernization/feed/ 0 15906 Data Integration Architecture: A Comprehensive Guide https://thectoclub.com/topics/data-integration-architecture/ https://thectoclub.com/topics/data-integration-architecture/#respond Thu, 26 Sep 2024 19:23:47 +0000 https://thectoclub.com/?p=15475 This article explores the critical role of data integration architecture in managing the flow of data across an organization, from collection to delivery. Discover how to select the right design patterns and leverage modern trends like real-time integration and AI to optimize your architecture.

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]]> https://thectoclub.com/topics/data-integration-architecture/feed/ 0 15475 How to Measure Network Performance (+ Tools That Help) https://thectoclub.com/topics/how-to-measure-network-performance/ https://thectoclub.com/topics/how-to-measure-network-performance/#respond Wed, 25 Sep 2024 15:08:14 +0000 https://thectoclub.com/?p=15375 Measuring network performance is essential but can be challenging, especially in complex, multi-location environments. This article highlights common hurdles, such as limited real-time visibility, while offering actionable strategies to ensure your network operates at peak efficiency.

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]]> https://thectoclub.com/topics/how-to-measure-network-performance/feed/ 0 15375 How to Choose Help Desk Software (Pre-Purchase Checklist Included) https://thectoclub.com/topics/how-to-choose-help-desk-software/ https://thectoclub.com/topics/how-to-choose-help-desk-software/#respond Mon, 09 Sep 2024 19:07:40 +0000 https://thectoclub.com/?p=14919 Here’s your no-nonsense guide to picking the best help desk software—because your IT team deserves better than guesswork.

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