Trent Thacker, Author at The CTO Club https://thectoclub.com/author/trenthacker/ Build SaaS teams and systems that scale. Tue, 26 Nov 2024 02:59:42 +0000 en-US hourly 1 https://wordpress.org/?v=6.7 https://thectoclub.com/wp-content/uploads/sites/13/2023/12/cto-logo-symbol-400x400_negative.svg Trent Thacker, Author at The CTO Club https://thectoclub.com/author/trenthacker/ 32 32 229772287 Ticket Prioritization 101: Optimize Your Support Workflow https://thectoclub.com/news/ticket-prioritization-strategies-for-customer-support-teams/ https://thectoclub.com/news/ticket-prioritization-strategies-for-customer-support-teams/#respond Tue, 26 Nov 2024 01:30:04 +0000 https://thectoclub.com/?p=16636 Ticket prioritization helps customer support teams manage workloads efficiently by ranking issues based on urgency, severity, and business impact. CTO Trent Thacker explores proven methods like understanding priority and severity levels, ensuring your team delivers faster resolutions.

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